Refund policy

Returns & Refunds

Due to hygiene reasons, all sales of Nailrative press-ons are final. However, we are committed to ensuring you have the best experience possible.

Can I return or exchange my order?

All sales are final, and we do not offer refunds or exchanges. This ensures that every customer receives a fresh, unused set.

What if my order arrives damaged or incorrect?

We take quality seriously. If your order arrives damaged or incorrect, please email us within 48 hours of delivery with:

⟡ Your order number

⟡ Clear photos of the product and packaging

We will assess your request and offer a replacement or store credit if applicable.

Can I cancel or modify my order?

We begin preparing orders promptly to ensure timely dispatch. If you need to make changes or cancel your order, please contact us within 12 hours of placing it.

If your order has not yet been packed or shipped, we’ll do our best to accommodate your request. However, if fulfilment has already started, we’re unable to make changes or issue cancellations, even within the 12-hour window.